The Professional Supervisor

Overview

In today's changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven't had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager. Learning these skills can have a tremendous impact on an organization's productivity.

How You Will Benefit

  • Understand the scope and nature of the supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, to your team, and to your organization.
  • Identify key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of and develop strategies for leadership, team building, communication, and motivation and what part they play in effective supervision.

What You Will Cover

This course covers:

  • Your Role as a Supervisor
  • The Challenges You Face and How to Deal with Them
  • Finding Time to Plan
  • Organizing and Prioritizing
  • What It Means to Be a Leader
  • Working with Your Team
  • Communicating with Your Employees and Your Manager.
  • Your Role in Employee Orientation and Training
  • Motivating Your Team
  • Providing and Accepting Feedback
  • Resolving Conflict
  • Problem Solving

 

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