Creating Positive Memorable Interactions

Overview

Creating positive, memorable interactions requires awareness of one's own behaviors and the expectations and motivations of others. This interactive workshop teaches individuals skills to build rapport and develop relationships with customers and coworkers.

How You Will Benefit

  • Diagnose and prescribe customized responses for each interaction by quickly identifying the motivations and expectations of others.
  • Use tools that can be applied immediately to the workplace and all interactions associated with it.
  • Realize the value that each staff member provides to the organization.
  • Develop action plans to increase the effectiveness of each interaction.

What You Will Cover

This course covers:

  • Generational Differences
  • Expectations and Motivations of Others
  • Customizing Your Service
  • Verbal and Nonverbal Communication
  • Listening and Responding to Others
  • Listening Barriers
  • Building Relationships and Increasing Self Awareness
  • DESA Behavioral Index
  • Feelings and Beliefs
  • Building Trust
  • Working as a Team

 

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