Improving Your Listening Skills

Overview

Have you ever noticed how good it feels when someone really listens to you? When you are listened to, your feelings and needs are taken into account, you're more relaxed and open, and you feel we can achieve your objectives. The goal of this one day program is to help participants get these kinds of results when communicating with others.

How You Will Benefit

  • Recognize the importance of developing good listening skills by reflecting on your past listening experiences.
  • Discover the five different listening approaches used in communication and the specific characteristics of each approach.
  • Discover your most natural listening approaches.
  • Explore your strengths and challenges as listeners.
  • Identify effective listening approaches and behaviors, and practice modifying your listening approaches to meet the communication needs of team members.
  • Create action plans to improve your ability to communicate effectively to all team members by using different listening approaches.

What You Will Cover

This course covers:

  • Recognize the role that listening plays in communication.
  • Discuss the five approaches to listening.
  • Discover your own listening approaches, including strengths and challenges.
  • Practice recognizing and using effective approaches for different listening situations.
  • Create action plans to help apply your new listening skills.

 

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