Conflict Management

Overview

Conflict can tear a team apart, so it is crucial that problems be resolved before they take over a group. This one day workshop is a straightforward program that helps employees develop the understanding and self-awareness necessary to resolve interpersonal conflict. In addition to helping people learn how to work through conflict on an individual basis, the program offers a strong foundation for resolving issues within an entire team. The program builds important skills that are necessary for effective communication and teamwork.

How You Will Benefit

Recognize your unique preferences and behaviors when working on a team.
Learn what your behaviors may look like when under stress and in conflict.
Learn a model for understanding how people of diverse styles react differently to conflict.
Understand how your own and others' behaviors may be interpreted in different ways.
Discover a non-threatening way to communicate preferences and discuss differences.
Create action plans for dealing with conflict situations by exploring effective methods for coping with conflict in the workplace.

What You Will Cover

This course covers:

Learn four different approaches to conflict and how your natural styles influence those approaches.
Understand the importance of finding common goals in conflict situations.
Share all perspectives in conflict situations in a productive rather than a harmful way.
Improve your ability to generate solutions when in conflict.
Discover how a balanced approach can lead to better decisions that satisfy the needs of all involved.

back to Workshops