The ABC's of Supervising Others

Overview

This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn't easy but it doesn't have to lead to discouragement.

How You Will Benefit

Help clarify roles and responsibilities of the new job.
Adjust to the new role with confidence and an assurance you can handle the position.
Develop your communication skills in listening, asking questions, and giving feedback to employees.
Develop a technique for making sure you give employees instructions that are clear and understood.
Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness.
Recognize the importance of being visible and available to employees.
Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

What You Will Cover

This course covers:

Getting Started as a New Boss
Understanding Your Responsibilities
Setting Goals
Identifying Priorities
Communication Skills
Giving Feedback
Giving Orders, Requests, and Suggestions
Mistakes to Avoid
Dealing with Difficult Employees
Managing Conflict

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